Please ensure that all information provided during the checkout process—including your name, address, and payment details—is complete and accurate. This helps us process your order efficiently and deliver your items without delay.

Our collection features handcrafted pieces from artisans around the world. Each item is carefully labeled to reflect its origin and authenticity, celebrating the uniqueness of every creation.

Prices may change without prior notice. As we continue to grow and refine our website, occasional discrepancies in pricing or product descriptions may occur. This includes, but is not limited to, incorrect prices, dimensions, or material listings. In such cases, we reserve the right to cancel the affected item(s) in your order or contact you with alternative options. We appreciate your understanding.

Vellora Livings reserves the right to refuse service or cancel any order at its discretion. This policy helps us maintain the integrity of our operations and ensure the safety and fairness of our community.

While we offer returns to ensure your satisfaction, misuse of this policy may result in limitations on future return requests. We aim to maintain a fair process for all customers.

Due to the handcrafted nature of many of our products, slight variations in color, texture, size, or finish may occur. In rare cases where an item cannot be fulfilled, we will issue a prompt refund for the unavailable product(s).

Like many websites, the Company uses “Cookies” which are unique identifiers that we transfer to your device to enable our systems to recognize your device(s) so we can provide you information such as your order status and storage of items in your shopping cart between visits.

The Company maintains a data retention policy with the objective of maintaining data for a reasonable duration as may be necessary for ongoing legal business interests, and/or compliance with third-party requests or contractual or legal obligations. Personal data will be responsibly deleted or disposed of in accordance with such policy.

Certain states in the U.S., including California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, and Virginia, provide (or will provide) certain rights to their residents with respect to the collection and use of personal data. Further, certain foreign countries provide similar rights to their citizens. Some of these rights are only legally applicable dependent upon your residence and/or location, and Company will comply with all requests concerning such rights. Additionally, as we are committed to respecting your privacy, the Company will endeavor to make these rights available to all users to the extent practicable. The Company reserves the right to update this policy from time to time and/or as it encounters additional regulations affecting your rights.

Personal Rights

• Right to Know and Right to Access: You may request that we provide you with a description of, or access to, your personal data and/or how such data is used. Additionally, you may request a copy of personal data collected from you.

• Right to Rectification/Correction: You may request that we correct any inaccuracies contained in your personal data.

• Right to Erasure: You may request that we delete your personal data.

• Right to Restriction: You may request that your personal data be restricted from further processing in certain circumstances.

• Right to Object or Opt-Out: You may object to the use or processing of your personal data in certain circumstances. For example, you may object to the use or processing of your personal data for the purposes of direct marketing. You may further opt out of the use of your personal data for the purposes of targeted advertising, sales, or profiling.

• Right to Data Portability/Transfer: You may request the transfer of your personal data to another organization or a copy of your personal data in a portable format.

• Rights Related to Automated Decisions: You may have the right not to be subject to decisions based solely on automated processing or profiling.

Requests

If you have any questions regarding Company’s Privacy Policy, or to exercise or make requests with respect to any of the rights listed above, please contact us via our Contact Information listed below.   Please include your full name, email address and specify the information sought and/or any action you are requesting Company to take. Given the nature of requests related to personal data, the Company may request further proof of identity (including a driver’s license, ID card, and other verifiable information) prior to complying with any request received. We will endeavor to respond to any request within the legally applicable deadline to do so. To the extent additional time is necessary we will contact you.

Costs

The Company does not charge a fee to process request(s) unless found to be manifestly repetitive, excessive or unfounded.

Appeal

In certain jurisdictions users may appeal the denial of a request related to the rights listed above. Please follow the instructions contained in any response to initiate an appeal.

Non-discrimination

The Company will not discriminate against you in any way (including denial of access to the Services or Website) for exercising any of the personal rights listed above. Please note that should you make a request that results in deletion or limitation of use of your Personal Data it may affect your use of the Services or Website.

The Company does not knowingly collect or accept personal data from any child under the age of 16 without parental consent. To the extent the Company is made or otherwise becomes aware that it has unknowingly received such information, it will remove all such information from its records.

We may limit the quantity of certain items available for purchase in order to ensure availability for a broader range of customers and to protect inventory integrity.