Our catalog features a curated selection of handcrafted pieces, each with its own character and charm. Due to their artisanal nature, no two items are exactly alike—variations in design, color, size, and finish are part of their authenticity.
We update our catalog regularly, but some items may be limited in quantity, sell out quickly, or differ slightly from their representation online.

We collect the following categories and types of personal data:

• Contact Information: your name, address, email address, and phone number;

• Demographic Information: age range, gender, employment and income range, product preferences;

• Other Identifying/Geolocation Information: IP address used, username and password used to access the Website and/or for authentication, social media accounts if applicable, and browsing history;

• Financial Information: payment information, including credit card, debit card, and bank account and routing numbers;

• Commercial Information: information related to products or services purchased or viewed through the Website;

• Audio/Visual Information: images (still or moving), customer service audio and video recordings;

• Internet or Other Electronic Information: browsing and click history on the Website;

• Feedback/Content Information: comments, testimonials and feedback; content posted.

We do not collect or process sensitive personal information as defined by California law.

Sensitive Personal Information would include:

• SSN, DLN, state identification card, or passport number.

• Account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account.

• Precise geolocation.

• Racial or ethnic origin, citizenship or immigration status, religious or philosophical beliefs, or union membership.

• Contents of a consumer’s mail, email, and text messages.

• Genetic data.

• Information concerning a consumer’s health.

• Information concerning a consumer’s sex life or sexual orientation.

The Company collects personal data from the following sources:

• You: We collect data from you. Such data includes, but is not limited to, identity and contact information, shipping information, demographic information, and payment information.

• We collect data through third parties such as social media sites, third party websites/content publishers, and search engines.

• Automatic Collection: We collect data through your devices and other internet activities. Such sources may include your interaction with the Website, cookies (see Cookies policy below), web beacons, and other tracking tools.

The Company may use personal data for the following purposes:

• To Offer Services: we use personal data to offer you Services, facilitate your use of the Website, identify certain products or Services that may be of interest to you, streamline your use of the Website, and facilitate customer support.

• To Facilitate Purchases and Delivery: we use personal data (including identification, location, and financial information) to keep your account information up to date, process orders, deliver orders, to keep you up to date concerning your orders and any returns.

• To Communicate with You: we may use personal data to contact you regarding Services, orders, and promotional offers.

• To Improve Our Services and the Website: we may use personal data to better understand how our Services are utilized, personalize your shopping experience, improve customer support, improve our products, and to make overall improvements to the customer experience.

• Promotions: from time to time, we may offer promotions, rewards, loyalty programs, discounts, or other incentives in connection with the creation of customer accounts, providing information email, telephone or other contact information, and/or signing up for targeted notifications regarding Services. You may opt in to such incentives by taking the requested action(s) displayed on the Website or any communication regarding the same. If you do not desire to participate in these incentives, you are not required to take any action.

• Legal and Contractual Obligations: we may use personal data to comply with legal or contractual obligations, including the protection of your rights, Company’s rights, responding to law enforcement requests and/or as required by applicable laws or court orders.

Wholesale orders begin with the creation of a cart containing your selected items. Once submitted, our team will review your selections and reach out to schedule a personalized consultation—via phone, video call, or preferred method.
This step allows us to walk through your order together, ensuring every item aligns with your expectations in terms of style, dimensions, and availability.

Like many websites, the Company uses “Cookies” which are unique identifiers that we transfer to your device to enable our systems to recognize your device(s) so we can provide you information such as your order status and storage of items in your shopping cart between visits.

The Company maintains a data retention policy with the objective of maintaining data for a reasonable duration as may be necessary for ongoing legal business interests, and/or compliance with third-party requests or contractual or legal obligations. Personal data will be responsibly deleted or disposed of in accordance with such policy.

Certain states in the U.S., including California, Colorado, Connecticut, Delaware, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, and Virginia, provide (or will provide) certain rights to their residents with respect to the collection and use of personal data. Further, certain foreign countries provide similar rights to their citizens. Some of these rights are only legally applicable dependent upon your residence and/or location, and Company will comply with all requests concerning such rights. Additionally, as we are committed to respecting your privacy, the Company will endeavor to make these rights available to all users to the extent practicable. The Company reserves the right to update this policy from time to time and/or as it encounters additional regulations affecting your rights.

Personal Rights

• Right to Know and Right to Access: You may request that we provide you with a description of, or access to, your personal data and/or how such data is used. Additionally, you may request a copy of personal data collected from you.

• Right to Rectification/Correction: You may request that we correct any inaccuracies contained in your personal data.

• Right to Erasure: You may request that we delete your personal data.

• Right to Restriction: You may request that your personal data be restricted from further processing in certain circumstances.

• Right to Object or Opt-Out: You may object to the use or processing of your personal data in certain circumstances. For example, you may object to the use or processing of your personal data for the purposes of direct marketing. You may further opt out of the use of your personal data for the purposes of targeted advertising, sales, or profiling.

• Right to Data Portability/Transfer: You may request the transfer of your personal data to another organization or a copy of your personal data in a portable format.

• Rights Related to Automated Decisions: You may have the right not to be subject to decisions based solely on automated processing or profiling.

Requests

If you have any questions regarding Company’s Privacy Policy, or to exercise or make requests with respect to any of the rights listed above, please contact us via our Contact Information listed below.   Please include your full name, email address and specify the information sought and/or any action you are requesting Company to take. Given the nature of requests related to personal data, the Company may request further proof of identity (including a driver’s license, ID card, and other verifiable information) prior to complying with any request received. We will endeavor to respond to any request within the legally applicable deadline to do so. To the extent additional time is necessary we will contact you.

Costs

The Company does not charge a fee to process request(s) unless found to be manifestly repetitive, excessive or unfounded.

Appeal

In certain jurisdictions users may appeal the denial of a request related to the rights listed above. Please follow the instructions contained in any response to initiate an appeal.

Non-discrimination

The Company will not discriminate against you in any way (including denial of access to the Services or Website) for exercising any of the personal rights listed above. Please note that should you make a request that results in deletion or limitation of use of your Personal Data it may affect your use of the Services or Website.

The Company does not knowingly collect or accept personal data from any child under the age of 16 without parental consent. To the extent the Company is made or otherwise becomes aware that it has unknowingly received such information, it will remove all such information from its records.

At Vellora Livings, we’re committed to making your wholesale experience seamless, thoughtful, and highly personalized.
Should you have any questions or need further support at any stage, our team is here to assist you. We look forward to building a long-term relationship rooted in trust, design, and shared appreciation for beautiful living.